Terms & Conditions
These are our terms and conditions for the use of our website dendara.co.uk and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Dendara Ltd. may at any time make changes to or remove part of this website without any liability to customers for such changes. Dendara Ltd. reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you, the customer, and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
1. You are not a minor or otherwise legally incapable of entering into a binding contract.
2. The personal details which you give us on registration are fully complete and accurate.
3. You are not using a false name or the name of any other person or body which you are not authorised to use.
order placement
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order. We also provide an FAQ page to guide you in making the best choice prior to ordering.
variability disclaimer
Every order is handcrafted therefore, variables are possible.
For cakes, the height depicted in the picture on our webshop can vary. Each cake is at least 4 inches in height and can vary from 4-6 inches depending on the baking process and decoration. We aim to equate the cake and filling portion being keen to keep the refined portion minimal and emphasize freshly prepared seasonal fillings such as compotes, preserves, curds, jams, etc.
Since we decorate more intuitively, not one order is identical.
NUT ALLERGIES
We cannot guarantee against cross contamination of or between nuts. Baked goods can be made without any nuts but could contain traces as nuts are used in the kitchen. It is the responsibility of the Client to inform their guests that traces of nut could be present in the cake.
Any specific dietary requirements should be discussed via email prior to ordering.
PAYMENT
For small orders such as a whole cake and/or tart, payment is required in full upon ordering.
For custom or event catering orders for larger numbers – a non-refundable deposit of 50% is required to secure your booking and reserve your date. By paying the deposit you are agreeing to the terms and conditions. Payment in full is due two weeks prior to the date.
Our policy is first come first served. No booking is confirmed until the deposit is received.
Payments/Deposits are the responsibility of you, the Customer. We will not send reminders.
If the payment is late, Dendara Ltd has the right to cancel the order and the deposit is forfeited.
Canceling an Order
Acceptance of an Order
When an order is placed you will get an automated confirmation email. We will contact you personally via phone within 24-48 hours to confirm the details.
PICK-UP & Delivery
We currently offer pick-ups daily during our bakery’s opening hours.
We also offer delivery in London Zone 1 every Thursday and Saturday from 12 pm – 4 pm.
The best way to travel with your custom cake is by placing your cake on a flat surface. Please avoid any bumps and drive slowly. During warm months, we recommend travelling with the AC on high to help keep the buttercream structure firm for travel.
When you have collected your order or after delivery, we accept no responsibility for any damages caused by manhandling, falling, poor storage, weather damage, etc.
storage & serving
Baked goods need to be stored correctly.
For savoury items, it is best to refrigerate for up to 3-5 days and preheat at 175°c for 3-5 minutes before eating.
For sweet tarts, refrigerate for up to 5 days and eat at room temperature.
Our hand pies and tarts freeze very well for up to 3 months.
When it comes to cakes, if you are not planning to serve your cake within an hour or two after you pick-up or receive your order, we recommend storing your cake in the refrigerator. If you plan to leave your cake in the refrigerator overnight, be wary of strong odours in your fridge like onion or garlic that may seep into your cake. We recommend removing your cake from the refrigerator at least 2 hours prior to serving for optimal taste and texture at room temperature.
Never leave your cake in the heat or out for long on humid days, the buttercream will melt and the flowers will wilt.
Returns Policy
In the unlikely event you were not satisfied with your orders, we cannot offer returns as our products are handmade to order and perishable. If it happens that you have any issues with your order, kindly email us with your feedback and we will make sure to do our best to meet your requirements.
Severance
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
